Patient Financial Services

The Patient Financial Services Department (Business Office) provides a wide range of services to customers who have received care at our hospital, clinic, or long term care facility. In addition to billing insurance carriers (Medicare, Medicaid, Commercial Insurances) or the person responsible for the bill, the Patient Financial Services staff at Pioneers Medical Center will also assist patients with their questions and help them to solve general and specific payment and billing related issues.

At Pioneers Medical Center we recognize that receiving and settling your bill can be a complex process. Our Patient Financial Services team is here to help you navigate through the process to help you understand your bill(s), insurance coverage, and payment options.

Patient Accounting and Billing Services

As a courtesy to our customers, Pioneers Medical Center will bill your insurance directly if you provide complete and accurate information in a timely manner.

Co-pays or deductibles are due at the time of your service.

Depending on the type of care rendered, you may receive more than one bill: one for the professional services of the physician and one for the facility charge. Pioneers Medical Center contracts with several outside agencies to provide the most comprehensive care to our patients. Therefore, you may receive bills directly from those agencies such as Mountain Radiology PC, Valley View Hospital, and Meeker Fire & Rescue District. Please contact them directly with questions.

We encourage you to stay involved with your insurance company to ensure your claim is paid.

We accept most insurances including the following:

Aetna
Anthem Blue Cross Blue Shield
CHP+
ChoiceCare
Cigna
Cofinity
GEHA
Medicaid (Colorado)
Medicare
MultiPlan
Rocky Mountain Health Plans
TriCare
United Healthcare

This is not an all-inclusive list and is subject to change. Please verify coverage before receiving services.

Following insurance settlement, you will be responsible for any remaining balance.

 

What if I don’t have insurance or I have a balance after insurance has paid?

You can pay Pioneers Medical Center by cash, check, or credit card.

For emergent care you will be asked to pay the estimated amount due upon discharge.

A patient account representative can assist you in setting up a payment plan or help you apply for financial assistance if you are eligible. Pioneers Medical Center has policies in place to provide financial assistance (charity care) to patients who are uninsured, under-insured, ineligible for Medicaid or meet specific criteria. We invite you to review our Patient Financial Assistance policy in English or in Spanish (Programa de Asistencia Financiera en Espanol).

Self-pay and balance-after-insurance accounts will be forwarded to our Extended Business Office, AR Services, if not paid within 30 days of the statement you receive from Pioneers Medical Center. They will work on our behalf to arrange 10-month, interest-free payment plans with our patients. AR Services also offers a Medical Financing option for those patients whose balances cannot be settled within 10 months.

AR Services refers accounts to A-1 Collection Agency if not paid in full within 90 days or if a payment plan has not been complied with. A-1 Collection Agency does report to the credit bureaus. We encourage you to work with us, or AR Services, to avoid having your accounts sent to the collection agency.

If you get a bill you do not understand or may believe to be incorrect, please contact our PFS Department.

Contact Details

Hospital Billing Issues and Questions 970-878-9316
Clinic Billing Issues 970-878-9354
Walbridge Wing Billing Issues 970-878-9271
Insurance Follow-up 970-878-9275 or 970-878-9287
Financial Assistance 970-878-5047
General Issues and Problems 970-878-9273

We take our customers care responsibilities very seriously at Pioneers Medical Center. Please call and give us the opportunity to work with you to resolve any issues you may have with your account.

Additional Phone Numbers

Pioneers Medical Center Main Phone 970-878-5047
Meeker Family Health Center 970-878-4014
AR Services 888-828-0007 or 970-242-2740
A-1 Collection Agency 800-437-2831 or 970-241-2075

Contact us for help with healthcare finances

Financial Assistance Requirement & Application

Financial Assistance Overview – English & Spanish

Financial Assistance Policy – English

Financial Assistance Policy – Española